Daily Delivery
Meals are delivered Monday to Friday, including all public holidays. As there is no menu selection, our chef prepares a different meal each day over a 4-week period.

Weekend Needs
Frozen meals or salads are available to cover your weekend needs and will be delivered on Fridays. Frozen meals need to be stored in the FREEZER, unless being eaten the next day in which case, defrost in the refrigerator for 24 hours.

The volunteers leave our North Ward kitchen at 10.30am each day. Depending on the distance from North Ward, meals are generally delivered within 2 hours.

As a food service organisation, we have a duty of care that you receive a nutritious meal delivered within set temperature requirements. Due to these requirements, we have to personally deliver the meal to the client. We are unable to leave meals unattended or in eskies.

Weekly Delivery
This is a single weekly delivery of frozen meals. You may order any combination of main meals, soups or sweets. To use this option, you must be able to reheat the meals yourself or have assistance from someone else.

Special Diets
In most cases, a client's meal can be modified to suit their dietary needs. Please contact the office and consult with our staff if you have any queries.

Cost of Meals
The cost of a HOT or FROZEN meal delivered to the client are as follows.

Hot Soup; Main; Sweet and Fruit Juice	$7.00
Main meal only	$6.00
Salads	$6.00

Payment
As we are a Not-For-Profit organisation, payment is required 1 week in advance unless other account arrangements have been made. Methods of payment include Cash; Cheque; EFT or Centrepay. Please contact the office between the hours of 8.00am-4.00pm Monday to Friday if you need to made additional arrangements.

Changes and Cancellations
If for any reason you need to cancel your meal, please advise us no later than 9.00am each day. Insufficient notice will incur the normal meal charge.

HACC National Standards
We take this opportunity to remind you that you have the right:-

• to an advocate of your choice in any negotiations with St Andrew's Meals on Wheels;
• to withdraw your consent to receive our services and to consent to the resumption of our services, at any time, without fear of reprisal or unfair treatment;
• to access your personal information;
• to provide informal, or formal feedback through our office;
• to be treated with dignity and privacy;
• to REMEMBER with rights come responsibilities like treating volunteers and staff with dignity and privacy and to comply with program requirements as provided initially and updated from time to time.

Aim
To provide a high quality, flexible and cost effective food service to eligible clients to help them live independently in the community.

Who is Eligible
Townsville residents who because of age or disability are unable to prepare their own meals. The service is also available for the carers of these people. All clients need to satisfy the eligibility criteria for assistance under the Home and Community Care (HACC) program.

How to get Meals on Wheels
Other HACC service providers can refer you, medical practitioners, health related services, relatives and friends or you could refer yourself.

Who to Contact
Please call our office at St. Andrew's Meals on Wheels
20 Warburton St, North Ward.

Ph:	4771 3687
Fax:	4772 4623
Postal Address:	PO Box 628, Townsville Qld 4810